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Refund & returns policy

 

Last updated: 13.10.2025

1. General

  • This policy applies to purchases made online through sonofdrum.com.au.
  • We are committed to complying with the Australian Consumer Law (ACL). Your legal rights are not limited by this policy.
  • Please read this policy before making a purchase, to understand your rights and what you can expect in the case of a problem with the product.


2. Your Rights under Australian Consumer Law

  • All goods sold by Son of Drum come with guarantees under the ACL that cannot be excluded.
  • If a product has a major failure (e.g., it is unsafe, significantly different from its description, does not perform as promised) you are entitled to a refund or replacement.
  • If a product fails in a way that is not a major failure, you are entitled to have the fault repaired or replaced in a reasonable time. If the fault is not rectified in a reasonable time, you may then be entitled to a refund.


3. Change of Mind

  • We do not offer refunds for change of mind (i.e. you decide you don’t want it anymore, found it cheaper elsewhere, etc.).
  • If you want to return an item due to change of mind (and we accept returns in certain circumstances), you may receive a store credit or exchange (depending on the condition of the item and within a 7 days timeframe).

4. Damaged or Faulty Goods / Items Damaged in Transit

  • If an item arrives damaged during shipping, or is faulty, you must contact us as soon as possible after receipt.
  • For damage in transit, report within 5 days of delivery. Provide photos of the damage and all packaging.
  • We will either repair, replace or refund the item, depending on the situation and your preference (where possible), consistent with ACL requirements.


5. Conditions for Returns / Refunds / Replacements

To be eligible for a refund, replacement, or repair, the product must:

  • Be in its original condition, with all original packaging, manuals, accessories.
  • Not have been misused, altered, or damaged due to neglect or accident.
  • Be returned with proof of purchase (order number/receipt).

We may refuse a refund/replacement/repair if these conditions are not met.


6. Shipping Costs for Returns

  • If the item is faulty or damaged, or fails to meet one or more Consumer Guarantees, we will cover the cost of return shipping and any shipping of replacement goods.
  • If the return is due to change of mind (if we accept), you may need to cover the cost of returning the product.


7. Timeframes & Processing

  • We aim to process approved refunds, replacements or repairs within 5 to 7 business days after receiving the returned item.
  • If there is a delay (e.g. assessment, manufacturer’s warranty process), we will inform you of expected timeline.


8. Non-Returnable Items / Exceptions

Certain items may not be eligible for returns or may have special conditions, such as:

  • Instruments or accessories that have been customised or modified at your request.
  • Products that were clearly known to have defects before purchase and you were made aware.
  • Items misused or damaged by the buyer.
  • Hygiene-sensitive items (if applicable), depending on product type.

9. How to Initiate a Return / Claim

If you believe your purchase is eligible for a return, repair, replacement or refund:

  1. Contact us at info@sonofdrum.com.au with your order number, details of the issue, photos if relevant.
  2. We will assess and advise on the next steps.
  3. If a return is approved, follow our instructions for shipping the item back.

Refunds will be made using the same method of payment as the original purchase, unless otherwise agreed.


10. Contact Us

If you have any questions about this policy or a specific case, please contact:

Son of Drum
Email: info@sonofdrum.com.au
Address: Shop 1 / 31 Burringbar St Mullumbimby NSW 2482